Please email us at an initial estimate of the repair fee and to receive your pre-paid shipping label. Please note, we don't accept any returns that are shipped back without a label we've provided!Īfter 100 Days, we will be more than happy to assist with your repairs for all products purchased from STONE AND STRAND for the lifetime of the product.

Just ship us your piece, and we’ll take care of the rest. Initiate your repair request using the link below and using reason code 'My item broke' and we’ll send you a shipping label. International customers please see below).

Within 100 days, repairs are on us! (USA only. Unfortunately at this time as a small company we are not able to handle any international repairs. Please note that the piece must have been purchased directly from STONE AND STRAND and alterations cannot have been previously performed by any other jeweler.

Reach out to us and we’ll send you a quote for a replacement stone.Īfter 100 Days, we’re happy to say that we stick around and offer repairs for all products purchased from STONE AND STRAND for the lifetime of the product. While we’re happy to take cover the cost of the repair, if your piece has a missing or damaged stone, we do not cover the cost of replacing the stone.

Within 100 days repairs are on us! (USA only.

Stone photo resizer